Returns & Exchanges
At GUGUSHOP, we want you to be completely satisfied with your fashion finds. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Log into your GUGUSHOP account and select the items you wish to return from your order history to generate a return authorization.
Pack Your Items
Place the unworn items with original tags attached into their original packaging to ensure they are protected during transit.
Ship It Back
Affix the prepaid shipping label provided in your portal to the package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing